Refund policy

Our mission is to deliver the highest quality teas to our customers.

Because tea is a food product, we are unable to accept returns once a pack has been delivered. This is for reasons of hygiene and food safety.

We will, however, replace or refund your order in these cases:

• The wrong tea was delivered
• The package arrived damaged, leaking, or with a broken seal

Reporting an Issue

If either applies to your order, please contact us within 7 days of delivery at kadambritea@gmail.com or message us on WhatsApp. You must include a clear photo of the pack and the packaging showing the issue. We are unable to process a replacement or refund without it, as the photo allows us to verify the problem and take it up with our courier or packing team.

We will then get back to you and explain the next steps. Please do not send anything back to us unless we specifically ask you to.

Cancellations

You can cancel your order any time before it is dispatched from our fulfilment centre. Email us at kadambritea@gmail.com or message us on WhatsApp with your order details. Once an order has been dispatched, it cannot be cancelled.

Refunds

Where a refund is approved, it will be processed to your original payment method. Please allow a few working days for it to appear.

Late or Missing Refunds

If you haven't received an approved refund yet, first check your bank account again. Then contact your bank or payment provider, as there is often some processing time before a refund is officially posted. If you have done this and still have not received your refund, please contact us at kadambritea@gmail.com

Return Shipping

If we ask you to return a product because the wrong tea was sent or the package arrived damaged, we will cover the cost of return shipping. Please contact us first at kadambritea@gmail.com and we will arrange it.